Responsible gambling
MoonBet acknowledges the importance of responsible gaming practices to ensure players enjoy their experience while maintaining control over their behavior.
Self-Exclusion
We understand that sometimes, players may need a break from gambling. MoonBet's self-exclusion feature allows you to block your account for a set period of time (minimum 6 months). During this time, you will not be able to access your account or make any bets.
If you feel the need to exclude yourself, please contact our support team via email. We will process your request within 24 hours and return any remaining funds in your account.
Deposit Limits
To help you maintain control over your spending, MoonBet offers deposit limits. You can set daily, weekly, or monthly limits on your deposits. These limits are customizable to suit your needs.
Time-Outs/Cool-Off Periods
In addition to self-exclusion, we also offer time-outs and cool-off periods. These features allow you to temporarily suspend your account for a specified period of time (7 days to 6 months). During this time, you will not be able to access your account or make any bets.
Reality Check
MoonBet's reality check feature sends reminders to you every 30 minutes if enabled. This can help you stay aware of the time spent and money wagered during a gaming session.
Loss Limits
To prevent excessive losses, we offer loss limits. You can set maximum amounts willing to lose per day or week, and your account will be blocked once reached.
Session Time Limit
MoonBet's session time limit feature allows you to restrict playtime. You can choose from 1 hour, 2 hours, 4 hours, 8 hours, or custom durations.
Wager/Bet Limits
To prevent excessive bets, we offer wager/bet limits. You can set maximum amounts per single bet (€5-€1,000 customizable).
Tools and Resources
MoonBet understands that sometimes players may need additional support to maintain responsible gaming practices. We provide access to a variety of tools and resources, including:
- GamCare (UK): - free confidential support (text/online chat)
- Gamblers Anonymous: - peer support meetings
- National Council on Problem Gambling (NCPG): 1-800-GAMBLER (USA)
- Responsible Gambling Trust:
- BeGambleAware: - advice and support (UK/EU)
- SOS Joueurs (France): - French-language support
- Gambling Therapy: - online self-help program (free, confidential)